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16 and 30 July - Existing patients only please. 
We will be unable to register new patients on these dates

23rd JULY







Posted: 7 July 2015                                                                       

Computer Changes at Central Surgery

To improve service to our patients, we are due to change the system we use to keep our medical records on 29 July 2015. We regret that this will cause additional disruption to our work throughout July as we ensure that all the records are transferred to the new system accurately and safely. As we move through the early part of August, and become familiar with our new system we believe that it will help us provide a better service to you, and result in much less time lost due to ‘computer downtime’ that we have been experiencing since moving to Surbiton Health Centre.

Below we outline the key changes as they will affect patient services.

From now until early August most GP appointments will be by way of the Clinician Call-back Service. When you phone to book an appointment we will ask one of our doctors to call you. If they can then assist you adequately by phone they will do, otherwise we will offer you a surgery appointment as quickly as possible, according to your medical need.

Wednesday 8 July             -           On line services for appointment booking and ordering of prescriptions will be suspended. You will need to re-register to start using these services again in August. We are sorry that it is not possible for us to transfer existing registrations for online services from the current system to the new system.

Wednesday 15 July          -           We will not be able register the details of new patients onto our clinical system, or to receive details from their old practice electronically (the transfer of paper notes can take up to six weeks to complete).  

Patients registering with us from 15 July until early August will only be able to receive emergency or immediately necessary treatment until we are able to get their records entered onto our new system and receive the records from their old practice.

Over the same period, all prescriptions will need to be hand written. It is for this reason that we have been issuing patients with two months’ supply of medication when you have been ordering your repeat medication over the last few weeks.

At some point in week commencing 20 July our clinical system will be closed down for between 3 and 6 hours to allow for the data to be backed up and copied ready for transfer to the new system (data extraction).   For this period we will not be able to view our medical records or appointment book, and will need to run a ‘walk in and wait’ Emergency Only service on that day (please phone first). We cannot estimate the length of waiting on that day. We had tried to get this process done overnight or at the weekend, but it has not been possible to make such an arrangement.

From the day of data extraction until 29 July we will need to write our medical records on specially developed forms, not linked to either the current or the new system, but which will be transferred to the new system once it becomes available. This will mean that record keeping in consultations take longer than normal.

After data extraction and until 29 July, we will be able to view your medical records on our current system to help us in consultations. This will help us manage your care safely and effectively.

We have made arrangements to ensure that we continue to receive test results and reports from the out-of-hours services etc during this period.

Wednesday 29 July          - our new system (EMIS) will be live and we will start to use it. A technician and a trainer will be in the practice with us and we have been advised that we need to start surgeries later and run for shorter sessions to allow the technician to make the changes to our computers and printers etc. We are doing all we can to minimise this delay but have not been able to make arrangements for the final adjustments to be carried out over-night.

Appointments on 29 July will therefore be available only from 10 am to 4 pm.

Both reception and consulting operations may take a little longer than usual, while we become familiar with the use of EMIS. Staff are being given training on the system, and have a practice system available. However, there are always challenges when such systems become ‘live’. We ask for your patience and understanding over this period.

It may take a week or two to restore all our ‘behind the scenes electronic communications’ but we have systems in place to make sure we still receive the information we need

Towards mid-August patients will be able to start registering for the online booking services and prescription ordering. More details nearer the time.

We apologise for the disruption to services we will all experience over the next few weeks, but are sure it will provide a much improved service in the long run.

Thank you in anticipation of your co-operation and support over the change period.

Please keep watching our notice board or website for more information.

Patient safety and wellbeing remain our top priorities at Central Surgery.

The Central Surgery Team




One of the longest established practices in the area, for more than 150 years we at Central Surgery Surbiton have always sought to be at the forefront of health care.


At the heart of our practice is an expert team of dedicated professionals, each committed to supporting you to maintain your health and manage your care so you can live life to the full as part of this community where we seek to ensure your needs are met.


Central Surgery Surbiton team has supported the health and well being of thousands of residents in Surbiton, Kingston and the surrounding areas. Culturally diverse, we provide a wide range of health and well being services to a broad spectrum of patients each with individual needs and requirements


Always striving to be at the cutting edge of medical practice, Central Surgery Surbiton prides itself as a leader, working in partnership with its population to support people to improve their health and care.

It is through our experience and policies founded on over 150 years of practice and our pedigree as health care providers that we at Central Surgery, in partnership with the NHS, endeavour to give our patients the very best medical care and health promotion.


We are always keen to enhance our patient’s entire experience by researching new developments and technologies to integrate them into our care. By this means Central Surgery Surbiton seeks to merit its place in the community as expert providers of medical and health care. 


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