Do you require special assistance?

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Special Assistance Scheme

At Central Surgery, we are committed to providing the best care for all our patients. We understand that some individuals may require extra support when accessing our services. That’s why we offer a Special Assistance Scheme to help those who need it most.

What is the Special Assistance Scheme?

The Special Assistance Scheme is designed to provide additional support to patients who may face difficulties visiting or communicating with our surgery. This includes, but is not limited to:

  • Patients with mobility issues or disabilities
  • Those with hearing or visual impairments
  • Patients with learning difficulties or cognitive challenges or are going through a particular time of crisis such as bereavement or Mental Health
  • Individuals who may need extra time or help during consultations
  • Patients who require extra support navigating day to day difficulties and lean on the GP Surgery for support and are frequent callers and service users

How We Can Help

If you are registered with our practice and think you might benefit from the scheme, we can offer:

  • A buddy scheme where you are matched with a designated patient advisor who will give you a call weekly to check in. This will be tailored to your needs
  • A designated GP
  • Priority appointments or longer consultation times
  • Assistance with completing forms or understanding medical information

How to Register

To join the Special Assistance Scheme, please let us know when you next contact the surgery, or speak to a member of our patient advisor team.

We respect your privacy and treat all information with the utmost confidentiality.