Patient Advisor 

Job Title: Patient Advisor

Terms: 1 vacancy x 37.5 hours a week 

Hourly Pay: £11.50 starting dependant on experience to be moved to £12 after probation.

Overview:
The successful applicant will be joining a well-established, strong, supportive reception/admin team, which is supported by a wonderful practice management team as well as GP partners. The practice is ideally seeking someone with previous work experience within a GP practice who is a good communicator and able to provide an excellent level of customer service to patients.

Job responsibilities include:

• Greeting and directing patients / visitors
• Ability to handle enquiries effectively and efficiently
• Ability to work under extreme pressure
• Ensure patients with appointments who need urgent consultations are dealt with appropriately
• To make, cancel or change appointments as required
• Preparing consulting rooms prior to surgery opening and tidying rooms at the end of surgery closing
• Reliable, efficient, and flexible
• Health and safety awareness (e.g. handling samples)
• General housekeeping e.g. keeping waiting and reception areas tidy
• Awareness and monitoring of patient flow in waiting rooms
• Prioritise workload
• Experience of working in a GP practice and the use of EMIS/Accurx is very desirable
• An awareness of other staff’s responsibilities and showing a willingness to provide support
• Deal with confidential correspondence, both internal and external
• Collecting and receipting monies for non-NHS services
• Opening/closing of the surgery
• Explain the registration process to new and temporary patients and complete registration paperwork
• Process patients change of address (have knowledge of practice boundaries)
• Attend training as necessary
• Report accident and complaints according to agreed procedures
• Be able to cover all reception duties as necessary, sometimes at short notice
• Holiday and sickness cover for colleagues
• Any other tasks allocated by managers, partners and senior admin assistant

Schedule:

• up to 7.5 hours per day
• Day shift
• Monday to Friday
• Occasional weekends

Experience:

• Worked in an Administrative/Reception role for at least one year.
• Experience with EMIS and Accurx

If you are interested in this role, please do send us an up to date CV with a covering letter demonstrating how you meet the job criteria to swlicb.csmanagers@nhs.net